ellelauri Shipping and Return Policy
Shipping
Standard DeliveryUnless an expedited service is requested, your order should arrive in approximately 5-7 business days after shipping.
Two-Day Delivery If requested, add $10.00 to standard D&P. Your order should arrive in 2 business days. Please note two-day orders placed after 12:00 noon (ET) Friday, or on Saturday or Sunday will be processed Monday and should arrive in 2 business days after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery.
Returns and Exchanges
1. Returns must meet the following requirements:
- All returns must have a Certified Return (CR) number.
- Must be sent back within 7 business days of receipt of purchase.
- Must be unused, undamaged and with all tags.
- The item is not on sale, discounted or part of a special order.
- The item was not purchased form a retail store.
2. Returned merchandise should be returned in the same box, or box comparable in which you received item.
3. On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit (depending on the original form of payment). Enclose the return section of the packing slip with your item(s).
4. Ship your return package, with copy of receipt enclosed to:
ellelauri
436 Caredean Drive
Horsham, PA 19044
Attn: Returns - Cr # ___
5. Keep the Return Tracking Number to ensure the package is returned to us. We cannot accept responsibility for packages that are not shipped from us.
Cancellations
Once an order is submitted we are unable to change or cancel the order.
If you have additional questions about your order, please contact ellelauri Customer Service directly by phone at (646) 478-7411 or by email at customersupport@ellelauri.com
Payment Method
ellelauri uses Paypal. Paypal accepts all standard credit cards. You do not need to have a Paypal account.
Sales tax
Sales tax will be added to your order in accordance with individual state regulations